FAQ

Don't Forget //

Bob Katz talks about Lowender

“It's just magic. There's nothing else on the market like it. I'm very happy.”

Tchad Blake talks about Lowender

“I love that thing.”

Do you offer an educational discount?

Sorry, but we do not offer any educational discounts. Our already reasonably-priced software includes a license for life. That means that all future updates are always free (unlike some companies that charge quite a bit more upfront AND then ask for more money later to enable the user to keep their product up to date). So the tools you purchase now as a student are identical to what professionals in your field use, and they will continue to be at your disposal for your entire career.

permalink

What methods of payment do you accept?

We use Paypal to process all of our online payments. You are not required to have a Paypal account in order to purchase from us - Paypal accepts payments directly from a credit card or bank account.

You can check here to see if Paypal is available in your country. If Paypal is not an option for you, please contact us to make alternate arrangements.

permalink

How does ordering from reFuse Software work?

When you place an order with us, your Paypal payment is processed immediately by our system. You will receive an email with your download link and registration information, in most cases within a minute. Please note that the reFuse Software website is the exclusive point of sale for our products.

If your sole funding source for Paypal is a bank account, then the payment type is called an “eCheck” (Paypal’s term). An eCheck usually takes 3 to 5 business days to clear, at the end of which you will receive your download and registration info.

permalink

What should I do before placing an order?

Please verify that the email address in your Paypal profile is up to date - that is the address where your order will be sent!

Also, if you are using a junk mail filter with a “safe list” or “whitelist”, you’ll want to add the following address to it, which is where your order will be sent from: sales@refusesoftware.com

permalink

What is Pluggo?

For some of our plug-ins, we use a special format developed by Cycling ‘74 called Pluggo. Pluggo provides a framework to interface a single, “native Pluggo” plug-in to VST, RTAS, and AU standards. In this way, Pluggo is similar to Waves’ Waveshell framework. Unlike some other “wrapper” approaches, Pluggo does not add latency to the audio stream.

Yes, this does mean that you’ll need to install the free Pluggo Jr. or Pluggo Runtime before using some of our plug-ins.

Pluggo is not required to run any of our standalone applications, it is only used for some of our plug-ins. (Note: Lowender does NOT require Pluggo.)

Although Pluggo has been officially discontinued by Cycling ‘74, it thankfully continues to function on both Mac and Windows operating systems.

permalink

Do you make software for Windows systems, or just for Macs?

Although we started as a Mac-only shop, we have been adding Windows versions of some of our more popular products, including Lowender, The Swarm, Mid-Side Suite, and Flipper.

permalink

What kind of copy protection do you use?

We use an authorization code, issued to you when you purchase the software. This code is stored on your machine in a keyfile.

permalink

Can I use an iLok to store my authorization?

No. Our software does not support the iLok. You are permitted, however, to install a single license on two different machines, provided only one is in use at any time. Please see the End User License Agreement (License Grant section) for more details.

permalink

Where can I read your software license agreement (EULA)?

Why, I thought you’d never ask. It’s right here:  End User License Agreement

permalink

How can I contact you?

If you have a software support question, please use our support form.

For other inquiries, you may reach us at contact@refusesoftware.com.

permalink

How do I (un)subscribe from your mailing list?

If you are a customer, you can choose to be on our mailing list from your user settings page.

If you are not a customer, you can sign up for our mailing list from any page on our site, using the form in the top right corner of the page. Your email will never be shared or spammed. We send out only a handful of emails a year, so we promise not to flood your inbox with annoying weekly updates or anything like that.

You can easily unsubscribe from our mailing list at any time.

permalink

Can I buy a software license secondhand, from another user?

We do allow licenses to change hands. However, we charge a $10 fee for license transfers. This covers the time it takes to set up a new user account for the buyer, and also to verify with the seller that they have removed the license from their system.

permalink